Due to the coronavirus outbreak, we strongly recommend that you follow recommendations from The World Health Organization and local authorities. If you need assistance purchasing alternative accommodations please contact Customer Support.

Trust & Safety

Vrbo is a global community built on trust and inclusion. We're dedicated to providing a safe and secure marketplace and we're here to support you 24/7 whenever you have questions or need a hand.

Trust

Trust is essential to a marketplace that works. With secure payments, fraud protection and authentic reviews. We make sure all members of our community can stay and rent with confidence.

Guest Owner/Manager

Security

Keeping your account safe and secure is a top priority. From payment protection to fraud prevention, we have tools in place to reduce risks in financial transactions and maintain trust between parties that may not know each other.

Guest Owner/Manager

Support

We have teams around the world on call 24 hours a day, seven days a week in nearly a dozen languages to support guests, owners and property managers who require assistance or have questions. If there's anything you need, please get in touch.

Guest Owner/Manager

Safety

Vrbo offers a range of tools and resources that protect the privacy and safety of guests and owners. We support owners by educating them about best practices for creating safe and private spaces for travelers, and we use technology to verify the identities of owners and guests whenever possible. We advise our community to follow state and local laws that may apply.

Guest Owner/Manager

Inclusion

Vrbo is an inclusive marketplace committed to accessibility, tolerance and respect, ensuring that everyone has equal protections and equal opportunities. We believe that every member of our community should feel welcome and respected, no matter their background.

Guest Owner/Manager